KYC Policy for Playoff Mobile Application Users


Introduction

At Gora Games ME FZ LLC ("Gora Games"), we are committed to preventing the misuse of our platform for illegal activities such as money laundering and terrorist financing. As part of our compliance with relevant laws and regulations, we have implemented a Know Your Customer (KYC) policy to verify the identity of our users. This policy outlines the procedures for collecting, verifying, and maintaining user information.


1. When Do We Request Documents?

We may request documents from our users in the following situations:

  • Registration: When a user registers for an account on the Playoff! mobile application.
  • Transaction Threshold: When a user's transactions exceed certain thresholds established by Gora Games.
  • Suspicious Activity: If we detect any suspicious activity or behavior on a user's account.
  • Periodic Review: During periodic reviews of user accounts to ensure ongoing compliance with KYC requirements.
  • Account Update: When a user updates their personal information or account details.

2. Required Documents

To verify the identity of our users, we may require the following documents:

  • Proof of Identity: A government-issued identification document such as a passport, national ID card, or driver’s license.
  • Proof of Address: A recent utility bill, bank statement, or any other official document that displays the user’s name and address, issued within the last three months.
  • Selfie: A recent photograph of the user holding the proof of identity document next to their face to ensure the person submitting the documents matches the ID.

3. Document Verification Timeframes

The timeframe for verifying documents is as follows:

  • Initial Review: Upon submission, documents will be reviewed within 5 business days.
  • Follow-Up: If additional information or clarification is required, the user will be notified within 3 business days of the initial review.
  • Final Decision: A final decision on the verification status will be communicated within 10 business days of receiving all required documents.

4. Format for Submitting Documents

To ensure efficient processing, users must submit documents in the following format:

  • Digital Copies: Documents must be provided in high-resolution digital format (JPEG, PNG, or PDF).
  • Clear and Legible: All documents must be clear and legible, with no blurring or obstructions.
  • Color Scans: Documents must be scanned in color to ensure all details are visible.
  • Complete Pages: Full pages of documents must be submitted, without any cropped or missing sections.
  • File Size: Each file should not exceed 5MB to facilitate easy upload and review.

Additional Information

Security and Confidentiality

All user information and documents submitted for KYC purposes are treated with the highest level of confidentiality and stored securely. We use advanced encryption and security protocols to protect user data from unauthorized access and breaches.


Compliance with Laws and Regulations

Gora Games is committed to complying with all applicable KYC, anti-money laundering (AML), and counter-terrorist financing (CTF) laws and regulations. Our KYC policy is reviewed and updated regularly to ensure continued compliance with legal requirements and industry best practices.


User Responsibilities

Users are responsible for providing accurate and up-to-date information and documents. Failure to provide the required documents or submission of false information may result in account suspension or termination.


Contact Information

For any questions or assistance regarding our KYC process, users can contact our support team at:

Email: [email protected].


By using the Playoff! mobile application, users agree to comply with this KYC policy and cooperate with Gora Games in the verification process.


Gora Games ME FZ LLC Effective Date: 1 May 2024


This policy is subject to change. Users will be notified of any significant changes to the KYC policy via email or through announcements on the Playoff! mobile application.